Language recognition

Identify an incoming message’s language and route accordingly.


Converse across language barriers with real-time translations between you and your customer.

Suggested replies

Provide agents with clickable replies based on customer messages.

Sentiment analysis

Recognize customer emotion, take action accordingly, and track improvements over time.

Intent and topic detection

Gain insights into a customer’s needs, segment issues for automation, or escalate to an agent.

Automated bot creation

Inbox learns from frequent issues or requests and generates bots to automate answers.

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