Trigger notifications or alerts to any channel based on specific messages, keywords, or events.


Create auto-replies with helpful information or provide a response even outside business hours.


Create auto-responses, set business hours, and build custom workflows with Flow Builder.

NPS/CSAT surveys

Gather feedback from your customers after each conversation, improving the quality of your service.


Smart ticket routing

Set up rules that route messages to agents best suited to respond, based on the ticket’s context and agent’s skills.

Business hours

Set up logic that takes business hours into account for ticket routing.


Custom workflows

Create automated communication flows with Flow Builder and incorporate them into conversations in Inbox to reduce manual effort and improve customer satisfaction.

Rule-based tagging

Set rules to automatically tag inquiries based on the recognized topic, powering your smart routing and delivering necessary context to the agent.

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