Trigger notifications or alerts to any channel based on specific messages, keywords, or events.
Create auto-replies with helpful information or provide a response even outside business hours.
Create auto-responses, set business hours, and build custom workflows with Flow Builder.
Gather feedback from your customers after each conversation, improving the quality of your service.
Set up rules that route messages to agents best suited to respond, based on the ticket’s context and agent’s skills.
Set up logic that takes business hours into account for ticket routing.
Create automated communication flows with Flow Builder and incorporate them into conversations in Inbox to reduce manual effort and improve customer satisfaction.
Set rules to automatically tag inquiries based on the recognized topic, powering your smart routing and delivering necessary context to the agent.