Unified omnichannel thread

See all messages with a customer in a single thread, across every channel of communication: Email, WhatsApp, SMS, Messenger, Telegram, WeChat, LINE, and more.

Full communication history

Make your customers feel heard in every interaction with a chronological overview of every conversation, including topic tags and categorization.

Integrations and actions

Insert and view events related to the customer, including issues escalated to different channels, refunds offered, requests made, complaints registered, and any action performed over custom integrations with external services.

Rich media communication

Share more information with your customers and receive more context with messages containing rich media, including images, audio, video, location, documents, and more.

Internal notes

Share internal notes about a customer between agents, keeping the chronology and context intact. Annotate the customer’s sentiment, status or loyalty to your business, making future interactions more relevant.

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