See all messages with a customer in a single thread, across every channel of communication: Email, WhatsApp, SMS, Messenger, Telegram, WeChat, LINE, and more.
Make your customers feel heard in every interaction with a chronological overview of every conversation, including topic tags and categorization.
Insert and view events related to the customer, including issues escalated to different channels, refunds offered, requests made, complaints registered, and any action performed over custom integrations with external services.
Share more information with your customers and receive more context with messages containing rich media, including images, audio, video, location, documents, and more.
Share internal notes about a customer between agents, keeping the chronology and context intact. Annotate the customer’s sentiment, status or loyalty to your business, making future interactions more relevant.