Monitor your team’s performance in real-time with auto-refreshing, full-screen analytics dashboard.
Track the average time your agents take to respond to a ticket, monitoring each channel and queue.
Set SLAs for response and handling time per channel and benchmark your real-time performance against them.
Optimize your scheduling by tracking hourly, daily, and weekly ticket trends.
See the average time your agents take to resolve a ticket, segmented by channel, queue, or agent, within chosen time frame.
Get a real time overview of each agent and their current tasks with the time they’ve spent on them. Monitor live activity, time spent per issue and more.