Live reports

Monitor your team’s performance in real-time with auto-refreshing, full-screen analytics dashboard.

Average response time

Track the average time your agents take to respond to a ticket, monitoring each channel and queue.

In-app SLAs

Set SLAs for response and handling time per channel and benchmark your real-time performance against them.

Ticket trends

Optimize your scheduling by tracking hourly, daily, and weekly ticket trends.

Average handling time

See the average time your agents take to resolve a ticket, segmented by channel, queue, or agent, within chosen time frame.

Live queues

Get a real time overview of each agent and their current tasks with the time they’ve spent on them. Monitor live activity, time spent per issue and more.

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